RedMax Warranty Coverage

LIMITED WARRANTY

We warrant that this product is free from defects in material or workmanship under normal use and maintenance. We will, at our option, repair or replace any defective product or defective part covered by the Limited Warranty, free of charge at any authorized Servicing Dealer/ Center using OEM replacement parts, subject to the limitations and exclusions described below.

Limited Warranty Period. We will warrant the product to the original retail purchaser from the date of retail purchase for the applicable period of time shown on the chart below. RedMax products covered by our Limited Lifetime Warranty (as identified as such in the chart below) are warranted against defects in material or workmanship during the life of the relevant product, as reasonable determined by RedMax and in compliance with applicable law. The Limited Lifetime Warranty, alike the Limited Warranty, is only valid while product is owned by the original purchaser.

What is NOT covered. This Limited Warranty does not cover:
(a) Replacement of normal wear parts (parts and items that normally wear out with use), including without limitation air filters, belts, blades, blade adapters, brake arms, brake linings, brushes, bulbs, fuel, fuel filters, lubricants, oil filters, scraper blades, shear bolts/pins, skid shoes, spark plugs, and starter cords.
(b) Engine or component damage caused by mismatched pitch or gauge of bar, chain or sprockets, or by improper chain filing, maintenance procedures, chain adjustments, or cutting habits.
(c) Emissions control equipment and components to the extent regulated by the U.S. Environmental Protection Agency or similar government agencies. These are covered by a separate emission control warranty contained in the operator's manual packet.
(d) Depending on the product, there is either NO WARRANTY or a reduced warranty if the product is used for commercial, nonresidential or rental purposes. Please refer to the chart below.
(e) Damage, malfunctions or failures resulting from abuse or neglect of the product related to or including any of the following:

i. Failure to provide or perform required maintenance services as prescribed in the operator's manual.
ii. Abuse, misuse, neglect, modifications, alterations, normal wear, improper servicing, improper transportation, use of unauthorized attachments, lack of lubrication or engine failure due to the use of oils that do not meet engine manufacturer's specifications.
iii. Use of gasohol (fuel containing ethanol) or gasoline containing methanol (fuel containing wood alcohol). Ethanol fuel E15 or E85 is NOT approved for use in RedMax products. Using E15 or E85 fuel will cause major engine damage which is NOT covered by this RedMax warranty. Note: Gasohol (fuel containing ethanol) which contains a maximum 10% ethanol (grain alcohol) is approved. The prescribed mixing ratio of gasoline to oil is 50:1 and is listed on the RedMax oil label and covered in your operator's manual.
iv. Damage caused by old fuel, stale fuel, or bad fuel.
v. Use of ether or any starting fluids.
vi. Pressure cleaning or steam cleaning the product.
vii. Use of spark plugs other than those meeting emission performance requirements listed in the operator's manual.
viii. Tampering with engine speed governor or emission components, or running engines above specified and recommended engine speeds as in your operator's manual.
ix. Operation of the unit with improperly installed, removed, or modified cutting shields, guards or safety devices.
x. Any removed, damaged air filter, excessive dirt, abrasives, salt water, moisture, corrosion, rust, varnish, dirt contaminated grease or oil, use of incorrect type of grease or oil, failure to comply with regular greasing intervals or any adverse reaction due to incorrect storage procedures.
xi. External causes such as accidents or other actions or events beyond RedMax’s reasonable control.

(f) Damage or failures due to improper set up, pre-delivery service or repair service by anyone other than a RedMax authorized servicing dealer during the warranty period.
(g) Sprayers pumping or spraying caustic or flammable materials.
(h) Continued use of product after initial operational problem or failure occurs.
(i) First-sale units with a date of manufacture greater than twelve (12) months will NOT carry a battery warranty.
(j) For Riding mowers, Zero Turn Mowers, and Walk Mowers that have batteries for starting purposes, the battery is not covered under warranty if the battery is discharged.
(k) For scratch & dent purchases and prior model year sales including discounted units (either from RedMax directly or transferred from Dealer to Dealer), there is no battery warranty.
(l) Improper voltage use for batteries, battery powered products, battery chargers and electrical products, or as well as exposure of these products to temperatures outside product specifications.

Your Responsibilities. To preserve your rights under this Limited Warranty, you must exercise reasonable care and use of the product, including following the preventive maintenance, storage, and fuel and oil usages as prescribed in the operator's manual. Failure to perform required maintenance as described in the operator's manual will void this warranty. Any adjustment (e.g. to the throttle cable or belt guides) after the first ninety (90) days of purchase and any preventive maintenance as outlined in the operator's manual are NOT covered by this warranty. In addition, you must cease using the product immediately upon any failure or damage, and take the product to an authorized servicing dealer prior to any further use.

WARRANTY EXCLUSIONS, DISCLAIMERS, AND LIMITED RIGHTS. WE WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. YOUR REMEDY IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT OR PART, AT OUR DISCRETION. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT. THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE SET FORTH HEREIN . ANY WARRANTY IMPLIED BY STATE LAW (WHETHER OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR OTHERWISE) IS HEREBY DISCLAIMED; WHERE SUCH A DISCLAIMER IS NOT PERMITTED BY LAW, THEN SUCH IMPLIED WARRANTY IS LIMITED FOR THE DURATION OF THE APPLICABLE LIMITED WARRANTY PERIOD LISTED IN THE CHART BELOW. SOME LOCALITIES, INCLUDING THE PROVINCE OF QUEBEC, DO NOT ALLOW EXCLUSIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS BASED ON YOUR LOCALITY.

How to obtain service. To obtain warranty service, you must take your product to an authorized Servicing Dealer / Center. To find your nearest authorized Servicing Dealer / Center, visit our website and use the Dealer Locator feature or call 1-800-487-5951 or 1-800-805-5523 from 8:00 AM to 8:00 PM EST. Any costs to transport or ship the product are your responsibility. You must present proof of purchase (including date, product model and serial number) to an authorized Servicing Dealer / Center for warranty service. Proof of purchase rests solely with you. You may register your product using our online product registration site to help ensure that you are notified of important product information. However, registering your product is not a condition of warranty service.