RedMax Warranty Coverage

LIMITED WARRANTY

Redmax·s Limited Warranty describes conditions under which there is either no warranty, or the warranty is excluded or void. Warranty coverage on any Redmax product is determined by the policy in force on the date the product was purchased by the customer. and the warranty exclusions may differ depending on the warranty in effect at the time of purchase. Please review the applicable warranty to determine coverage, but generally Claims for Warranty should not be honored under the following circumstances:

What is NOT covered. This Limited Warranty does not cover:
(a) Replacement of normal wear parts (parts and items that normally wear out with use), including without limitation air filters, belts, blades, blade adapters, brake arms, brake linings, brushes, bulbs, fuel, fuel filters, lubricants, oil filters, scraper blades, shear bolts/pins, skid shoes, spark plugs, and starter cords.
(b) Engine or component damage caused by mismatched pitch or gauge of bar, chain or sprockets, or by improper chain filing, maintenance procedures, chain adjustments, or cutting habits.
(c) Emissions control equipment and components to the extent regulated by the U.S. Environmental Protection Agency or similar government agencies. These are covered by a separate emission control warranty contained in the operator's manual packet.
(d) Depending on the product, there is either NO WARRANTY or a reduced warranty if the product is used for commercial, nonresidential or rental purposes. Please refer to the chart below.
(e) Damage, malfunctions or failures resulting from abuse or neglect of the product related to or including any of the following:

i. Failure to provide or perform required maintenance services as prescribed in the operator's manual.
ii. Abuse, misuse, neglect, modifications, alterations, normal wear, improper servicing, improper transportation, use of unauthorized attachments, lack of lubrication or engine failure due to the use of oils that do not meet engine manufacturer's specifications.
iii. Use of gasohol (fuel containing ethanol) or gasoline containing methanol (fuel containing wood alcohol). Ethanol fuel E15 or E85 is NOT approved for use in RedMax products. Using E15 or E85 fuel will cause major engine damage which is NOT covered by this RedMax warranty. Note: Gasohol (fuel containing ethanol) which contains a maximum 10% ethanol (grain alcohol) is approved. The prescribed mixing ratio of gasoline to oil is 50:1 and is listed on the RedMax oil label and covered in your operator's manual.
iv. Damage caused by old fuel, stale fuel, or bad fuel.
v. Use of ether or any starting fluids.
vi. Pressure cleaning or steam cleaning the product.
vii. Use of spark plugs other than those meeting emission performance requirements listed in the operator's manual.
viii. Tampering with engine speed governor or emission components, or running engines above specified and recommended engine speeds as in your operator's manual.
ix. Operation of the unit with improperly installed, removed, or modified cutting shields, guards or safety devices.
x. Any removed, damaged air filter, excessive dirt, abrasives, salt water, moisture, corrosion, rust, varnish, dirt contaminated grease or oil, use of incorrect type of grease or oil, failure to comply with regular greasing intervals or any adverse reaction due to incorrect storage procedures.
xi. External causes such as accidents or other actions or events beyond RedMax’s reasonable control.

(f) Damage or failures due to improper set up, pre-delivery service or repair service by anyone other than a RedMax authorized servicing dealer during the warranty period.
(g) Sprayers pumping or spraying caustic or flammable materials.
(h) Continued use of product after initial operational problem or failure occurs.
(i) First-sale units with a date of manufacture greater than twelve (12) months will NOT carry a battery warranty.
(j) For Riding mowers, Zero Turn Mowers, and Walk Mowers that have batteries for starting purposes, the battery is not covered under warranty if the battery is discharged.
(k) For scratch & dent purchases and prior model year sales including discounted units (either from RedMax directly or transferred from Dealer to Dealer), there is no battery warranty.
(l) Improper voltage use for batteries, battery powered products, battery chargers and electrical products, or as well as exposure of these products to temperatures outside product specifications.